Delivery and Payment

Page: /en/delivery-and-payment · Version of 19.08.2026

Language notice. Reference English translation. The legally binding text is the Ukrainian version at /ua/dostavka-ta-oplata. In case of discrepancy, the Ukrainian version prevails.

This document forms an integral part of the Public Offer Agreement.

1. Where we sell

1.1. We sell and deliver within the territory of Ukraine only.

1.2. We do not deliver to temporarily occupied territories, areas of active hostilities, or localities where the carrier has suspended service. The current list is available on the carrier's website.

2. Price

2.1. The LuminoLab set costs UAH 1,500.00.

2.2. The Seller is not a VAT payer (single tax group 3, rate 5 %), so no VAT is charged.

2.3. The price does not include delivery. Delivery is calculated by the carrier and shown to you before payment.

2.4. The price fixed when your order is placed does not change after confirmation.

3. Payment methods

3.1. Card payment on the site (prepayment)

• Visa and Mastercard from any bank, plus Apple Pay and Google Pay.
• Processed by plata by mono (JSC Universal Bank) and NovaPay (NOVA PAY LLC).
• Payment takes place on the payment service's secure page. We never see or store your card details.
• No fee is charged to the Buyer.
• After successful payment you receive an order confirmation and a fiscal receipt by e-mail.

3.2. Cash on delivery via Nova Poshta

• You pay for the product when collecting it at the carrier's branch.
• The carrier's money transfer fee is paid additionally by the Buyer at Nova Poshta's current rates (typically 2 % of the amount plus a fixed charge).
• The fiscal receipt is e-mailed once the funds reach the Seller's account.
• We reserve the right to decline cash-on-delivery orders from buyers who have previously failed to collect parcels without good reason.

3.3. Payment is deemed made when the funds are credited to the Seller's account.

3.4. A prepayment order not paid within 3 calendar days is cancelled automatically.

4. Delivery

4.1. Carrier: Nova Poshta LLC.

4.2. Collection options: branch, parcel locker (subject to size), or courier delivery to your address.

4.3. Handling time: we hand the parcel to the carrier within 2 business days of payment confirmation (prepayment) or order confirmation (cash on delivery).

4.4. Transit time is set by the carrier and is usually 1 business day within Kyiv, 1–2 business days to regional centres, and 2–3 business days elsewhere. These are estimates, not Seller commitments, as they depend on the carrier.

4.5. Statutory maximum: in any event the product is delivered no later than 30 calendar days from conclusion of the contract (Article 13(8) of the Law of Ukraine "On Consumer Protection"). If we cannot fulfil the order because the product is unavailable, we notify you and refund all funds in full within 30 days.

4.6. Tracking. After dispatch you receive the waybill number by e-mail and/or SMS.

4.7. Storage. The carrier stores the parcel for a limited period (usually 5 business days, extendable). After that it is returned to the Seller.

4.8. If a parcel is returned because it was not collected without good reason, we refund the price of the product less the actual shipping costs incurred both ways. This does not limit your right of withdrawal under Section 1 of the Returns policy.

5. Checking on collection

5.1. Check the integrity of the packaging and the completeness of the set at the carrier's branch, before signing.

5.2. If damage or a shortage is found, insist on a report being drawn up with the carrier's representative.

5.3. See Section 6 of the Returns policy for what to do with a damaged parcel.

6. Title and risk

Title and the risk of accidental loss or damage pass to the Buyer upon actual receipt of the product from the carrier.

7. Settlement documents

7.1. For every payment we issue a fiscal receipt through a software payment transaction recorder (PRRO) and send it to your e-mail address.

7.2. By placing an order you consent to receiving the settlement document electronically. A paper receipt can be provided on written request.

8. Order contacts

E-mail: info@lumino-lab.com · Phone: +380 66 260 35 11 Order processing: Monday–Friday, 10:00–19:00 (Kyiv time).